Let’s get your setup sorted.
For account, installation or billing questions, contact support through your Gold EA dashboard.
Already have a Gold EA account?
Open a support ticket from the account connected to your purchase. Your request goes through the dashboard’s existing support flow.
Installation and connection
Tell us which EA you are installing, your MT5 build, broker server and the message shown in Toolbox → Experts. Use the connection doctor to collect the relevant details. Never send your password, payment credentials or full licence key.
Plans, payments and permanent slots
Include your purchase reference and the question you need help with. If a payment is pending, check its existing status before starting another purchase. Account allocations remain permanent after unlinking.
Privacy or account requests
Use a support ticket to request a review of your account data or privacy question. Public contact details and the company’s registered address will be added after business confirmation; no response-time guarantee is offered here.
Privacy or account requests
Use a dashboard support ticket to request a review of your account data or privacy question. Never send passwords, payment credentials or a full licence key.
GOLD EA LLC · Public mailbox, registered address and support hours await business confirmation.
Find the next step for your setup.
Installation, account licence and connection guides can help you gather the right details before contacting support.
Open the help centre