1. Lifetime access purchases
Goldea Starter, Pro and Elite have one-time access prices. Their access price does not renew automatically. A refund or cancellation of lifetime access is a separate question from switching off your EA or unlinking an account. No money-back guarantee or unconditional lifetime refund window is confirmed by this draft.
2. Extra permanent account slots
An extra permanent MT5 slot costs $50 USD and adds account capacity to an existing licence after payment verification. Once allocated, the account remains part of its permanent history. Unlinking the account does not free the slot or automatically request a refund. Final rules for unused or disputed slot purchases require confirmation.
3. Existing recurring subscriptions
Existing recurring purchases retain their recorded terms. Their cancellation flow is available through Billing; cancellation stops future renewals under those terms and does not itself reverse an already paid period. The original purchase record controls any trial or renewal terms.
4. Billing errors and technical problems
Contact support through your dashboard with the purchase reference, affected period and a clear description of the issue. If a payment is pending, first check the existing payment status and avoid placing a duplicate order. A review request does not itself confirm a refund, cancellation or restored access.
5. Provider payments and disputes
Refund processing and payment reversal depend on the selected provider and applicable purchase terms. Do not assume a cryptocurrency transfer can be reversed. Contact support about a billing issue, and retain the payment reference. Disputed or reversed payments may require access review.
6. Consumer rights and final policy
Applicable mandatory consumer rights must be included in the final published policy. The operating jurisdiction, statutory withdrawal treatment, any consent to immediate service, refund eligibility and review timeframes remain pending confirmation. This draft does not remove rights that apply to your purchase.